Older Adult Day Care - Service User Questionnaire

Closed 29 Dec 2017

Opened 7 Nov 2016

Feedback Updated 17 May 2018

We Asked

Birmingham City Council Older Adults Day Care Service will always try to provide you and the person who cares for you; with the best possible service, but we can never be perfect.

You Said

101 responses were received.

We Did

Contact sueb.jabbar@birmingham.gov.uk with any questions.

Overview

Birmingham City Council Older Adults Day Care Service will always try to provide you and the person who cares for you; with the best possible service, but we can never be perfect.

We want to know your views about the centre and the impact it has upon your wellbeing.

Please answer these questions so you can tell us where we can improve our service to you. This should not take you long to complete, and the results are anonymous.

Please help us to provide a good service by filling in this questionnaire. There are no right or wrong answers.

You can either complete the form manually or complete the form on line.

Data Protection Act 1998 - The personal information on this form will be kept safe and is protected by law. You can see more information about data Protection on our website at: http://www.birmingham.gov.uk/privacy

If you would like to speak to us about this questionnaire, please contact: Sueb Jabbar 0121 464 6235

Please tick one box for each answer in a single box which is closest to the way you feel.

Your answers are anonymous so that you can feel free to tell us the truth

Thank you for your help.

 

Why We Are Consulting

This satisfaction questionnaire is focused upon service users and their care-givers, who use Birmingham City Council’s Older Adult Day Care Centres.  The most successful organisations deliver far beyond just great care and services – they deliver on their promise with a service user experience that is seamless, persuasive and delighting.

Building a better service user experience has to start with knowing you, our customers. Truly knowing you involves understanding what you value most and how you want to be served.  

By using the information on the service delivered to you we can improve our customer service to you the citizen.

What Happens Next

The information in this questionaire will be used to improve the quality of your service.

Areas

  • CITY-WIDE

Audiences

  • All residents
  • Carers
  • Older people
  • Disabled people
  • Older people
  • People with Disabilities

Interests

  • Citizens Satisfaction
  • Care & Support for Adults
  • Older people issues