Service Reviews - Support Services


Please note this is part of an ongoing dialogue to inform the service review process and is not a consultation.

Whilst we have made significant savings in recent years and completely transformed some of our administrative functions, we are clear that further efficiencies in back office support services can and must be made, in order to limit cuts in front-line services as far as possible.

But we also need to rethink the role of our strategic functions. A differently functioning council may need to be supported in a radically different way. In future the council must be able to deliver challenging priorities for Birmingham with much less resource. This will require us to focus our resources even more on key priorities and the most cost-effective ways to deliver them. Current support service arrangements are no longer financially sustainable, and are not always fully effective and efficient in supporting the council to deliver our priorities.

The review has identified several areas for potential savings, as well as areas where current culture, processes and organisation could better fit the future needs of the council. Our planning needs to be based even more on robust evidence and data applied consistently across the council.

Further support services savings will also be sought in the next stages of the Review Programme. Phase 2 will look at options such as removing internal charging and adopting a cross-council approach to administration.

Related Documents


A summary of comments received on Support Services is on page 3 of the Summary of Dialogue attached below, with more detail on page 20.

These were fed into a White Paper ‘Planning Birmingham’s Future and Budget Consultation 2014-15’ and the budget setting process for 2014/15.

The White Paper outlined plans for the future of the city council, showing how we can continue to work towards our objectives with far less money.



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Key Dates

Consultation is Closed

Ran from 1 Jul 2013 to 15 Nov 2013

Other Information




  • All residents


  • Communications,
  • Democracy and Participation