Privacy Policy

We (Birmingham City Council) provide this service (Citizen Space). The technology behind this service and its operation is provided by Delib.

Privacy - Key Facts

When you submit information to us using this service, it's treated sensitively in accordance with data protection principles.

For information you submit:

  • Birmingham City Council is the data controller.
  • Delib is the data processor.

Privacy - Further Information

Delib's privacy policy explains how Delib will collect, safeguard and process your data on behalf of Birmingham City Council.

When you submit information to us using this service, it's treated sensitively in accordance with data protection principles. We may share your comments and contact details with Councillors directly involved in the decision making process or if it is within their area of responsibility. These Councillors may contact you directly for the purpose of seeking your further views on this issue.

This website uses Google Analytics a web analytics service provided by Google, Inc. ("Google").  Most of the websites you visit on the web collect data from your entry in order to find out more about your use of that website.

Google Analytics (GA) has a strict privacy guideline and only collects data anonymously.  When you enter this website (as well as many others) GA collects information about where you are, what pages you visit and for how long. It also gets information about the browser and operative system you're using, your screen resolution, colours configuration, version of flash (if any) and connection speed.

All this information helps us to know what kind of technology our users have, so that we can adapt the features on this website to better meet their needs. But in no way it is possible to find out what person used the website, because no personal information can be collected and the IP address changes all the time for most people. So the only thing GA can tell is that at a certain time, a certain computer with certain characteristics logged onto this website and visited certain pages for a certain period of time. So this helps us to find out, for example, how many people with a particular browser visited our website, how many viewed it from the UK and abroad, what pages were the most popular, and how the number of visitors to the site changes over time. 

It is not possible to see all the data from one single connection.

At all times, Birmingham City Council will comply with the legal requirements set out by the Data Protection Act 1998 in relation to the collection, holding and processing of any personal data.

If you would like to know more or have any concerns about how your information is being processed please contact the Corporate Information Governance Unit at Birmingham City Council.

If you require general information about the Data Protection Act, information is available on the Government’s Information Commissioner’s website.