Service Reviews - Support Services 2


Please note this is part of an ongoing dialogue to inform the service review process and is not a consultation.

The second support services review looked at:

  • Civic Catering
  • Building Cleaning
  • Services Management (such as building security)
  • Customer Services (including contact centre and website)
  • Professional Support Services (administrative functions)

The review is also considering transferring some support services to Acivico Ltd, a company created by Birmingham City Council.

The council faces huge cuts in its grants from Government and increases in demand. We have made significant savings in recent years, but despite this we still need to save at least a further £450m by 2016/17, in addition to over £100m in the current financial year. We are therefore reviewing all our services. 

The Support Services 2 review followed an early review (Support Services 1) which said that whilst we have made significant savings, further efficiencies in back office support services must be made in order to limit cuts in front line services. 

More information is contained within the Support Services 2 Green Paper attached below and also available at

Related Documents


A summary of comments received on Support Services is on page 3 of the Summary of Dialogue attached below, with more detail on page 20.

These were fed into a White Paper ‘Planning Birmingham’s Future and Budget Consultation 2014-15’ and the budget setting process for 2014/15.

The White Paper outlined plans for the future of the city council, showing how we can continue to work towards our objectives with far less money.



Share This Consultation


Key Dates

Consultation is Closed

Ran from 11 Sep 2013 to 15 Nov 2013

Other Information


All Areas


Anyone from any background


  • Citizens Satisfaction,
  • Communications,
  • Spending,
  • Democracy and Participation