Service Reviews - Support Services 2

Overview

Please note this is part of an ongoing dialogue to inform the service review process and is not a consultation.

The second support services review looked at:

  • Civic Catering
  • Building Cleaning
  • Services Management (such as building security)
  • Customer Services (including contact centre and website)
  • Professional Support Services (administrative functions)

The review is also considering transferring some support services to Acivico Ltd, a company created by Birmingham City Council.

The council faces huge cuts in its grants from Government and increases in demand. We have made significant savings in recent years, but despite this we still need to save at least a further £450m by 2016/17, in addition to over £100m in the current financial year. We are therefore reviewing all our services. 

The Support Services 2 review followed an early review (Support Services 1) which said that whilst we have made significant savings, further efficiencies in back office support services must be made in order to limit cuts in front line services. 

More information is contained within the Support Services 2 Green Paper attached below and also available at www.birminhgam.gov.uk/servicereviews

Related Documents

Results

A summary of comments received on Support Services is on page 3 of the Summary of Dialogue attached below, with more detail on page 20.

These were fed into a White Paper ‘Planning Birmingham’s Future and Budget Consultation 2014-15’ and the budget setting process for 2014/15.

The White Paper outlined plans for the future of the city council, showing how we can continue to work towards our objectives with far less money.

Files:

Links:

Feedback

We Asked
Please note this is part of an ongoing dialogue to inform the service review process and is not a consultation. The second support services review looked at: - Civic Catering - Building Cleaning - Services Management (such as building security) - Customer Services (including contact centre and website) - Professional Support Services (administrative functions) The review is also considering transferring some support services to Acivico Ltd, a company created by Birmingham City Council. The council faces huge cuts in its grants from Government and increases in demand
You said
Your (11) responses were gratefully received and will form part of the decision making process.
We did
Views from the budget consultation and the service review dialogues were made available to the council decision makers to  ensure they were fully informed of any relevant concerns prior to the drafting of the business plan and budget.  A summary of the feedback from consultation can be found in the consultation chapter of the Council Business Plan on the council’s website.

Contact

Key Dates

Status: Closed

Ran from 11 Sep 2013 to 15 Nov 2013

Other Information

Areas:

All Areas

Audience:

Anyone from any background

Interests:

  • Citizens Satisfaction,
  • Communications,
  • Spending,
  • Democracy and Participation