Voice Automation & Chatbot Feedback Survey

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Closes 30 Jan 2026

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Voice Automation & Chatbot Feedback Survey

We want to hear from you!

Have you used Birmingham City Council’s voice automation or chatbot services recently? Whether it was a quick call or a visit to our website, your experience matters—and we’re listening.

We’re working to make these tools easier to use, clearer, and more helpful for everyone. To do that, we need your insight. By sharing your thoughts, you’ll help us understand how well these services are working for you and where we can improve—especially when it comes to accessibility for tenants and residents.

Voice automation helps guide you through services over the phone using pre-recorded menus. Our chatbot is a virtual assistant on the BCC website that can answer questions, assist with tasks, and provide information. But we know that technology isn’t always one-size-fits-all.

Your feedback will help us identify any challenges you face and ensure our services are inclusive and accessible to everyone in our community.

The survey is quick and easy. It asks about your experience and any difficulties you’ve had using our automated phone and chatbot systems. Your responses will directly shape how we improve these tools to better meet your needs.

Thank you for your time and honesty—your voice will help us build better services for all.

1. Have you used the Council’s voice automation system before? (Automated phone systems are tools that use voice menus to help you navigate services over the phone. They can handle calls, get you to the right service, and provide information.)
(Required)
2. If yes, what did you use it for? (tick all that apply)
(Required)
3. Are you are Birmingham City Council Tenant?
(Required)
4. Do you use the chatbot (bottom right of the screen) on the Birmingham.gov.uk website?
(Required)
5. If no, why not?
6. If yes, what did you use it for? (tick all that apply)