Contacting Birmingham City Council
Feedback updated 11 Apr 2016
We asked
We want to hear about your experience of contacting the Council to inform the Corporate Resources Overview and Scrutiny Committee's short inquiry into how the City Council can improve the satisfaction of people contacting the Council, whether by phone, web, email or face to face.
You said
Six responses were received, giving examples of where things had gone wrong.
We did
This information was used to inform the Committee's report, Contacting the Council - Improving Satisfaction, which was discussed at the City Council meeting on 2nd February 2016. The recommendations were approved by City Council and progress against the recommendations will be reported to the Committee in the new municipal year.
Overview
Have you contacted the Council recently? Perhaps to request a service, or report where something had gone wrong?
We want to hear about your experience. The Corporate Resources Overview and Scrutiny Committee is undertaking a short inquiry into how the City Council can improve the satisfaction of people contacting the Council, whether by phone, web, email or face to face.
Please complete the questionnaire and tell us your views.
Cllr Waseem Zaffar, Chair, Corporate Resources Overview and Scrutiny Committee
What happens next
Thank you for your answers.
The Committee will use the information provided – anonymously – to inform its recommendations to the City Council’s Cabinet, to improve the satisfaction of people contacting the Council, whether by phone, web, email or face to face.
Areas
- ACOCKS GREEN
- ASTON
- BARTLEY GREEN
- BILLESLEY
- BORDESLEY GREEN
- BOURNVILLE
- BRANDWOOD
- CITY CENTRE
- CITY-WIDE
- EDGBASTON
- ERDINGTON
- HALL GREEN
- HANDSWORTH WOOD
- HARBORNE
- HODGE HILL
- KINGS NORTON
- KINGSTANDING
- LADYWOOD
- LONGBRIDGE
- LOZELLS AND EAST HANDSWORTH
- MOSELEY AND KINGS HEATH
- NECHELLS
- NORTHFIELD
- OSCOTT
- PERRY BARR
- QUINTON
- SELLY OAK
- SHARD END
- SHELDON
- SOHO
- SOUTH YARDLEY
- SPARKBROOK
- SPRINGFIELD
- STECHFORD AND YARDLEY NORTH
- STOCKLAND GREEN
- SUTTON FOUR OAKS
- SUTTON NEW HALL
- SUTTON TRINITY
- SUTTON VESEY
- TYBURN
- WASHWOOD HEATH
- WEOLEY
Audiences
- All residents
Interests
- Citizens Satisfaction
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