Contacting Birmingham City Council

Overview

Have you contacted the Council recently? Perhaps to request a service, or report where something had gone wrong?

We want to hear about your experience. The Corporate Resources Overview and Scrutiny Committee is undertaking a short inquiry into how the City Council can improve the satisfaction of people contacting the Council, whether by phone, web, email or face to face.

Please complete the questionnaire and tell us your views.

Cllr Waseem Zaffar, Chair, Corporate Resources Overview and Scrutiny Committee

What happens next

Thank you for your answers.

The Committee will use the information provided – anonymously – to inform its recommendations to the City Council’s Cabinet, to improve the satisfaction of people contacting the Council, whether by phone, web, email or face to face.