Highways Resurfacing Survey

Overview

Welcome, and thank you for taking the time to share your views with us by completing this survey. It should take a few minutes to complete and there is space at the end if you wish to make additional comments on any point. When completing the survey please think about your recent contact with the Birmingham City Council and their service providers.

This customer satisfaction survey seeks your views on the carriageway and footway resurfacing works that have recently been undertaken. 

Why we are consulting

At Birmingham City Council we aim to deliver a high level of service to all our customers and using the data we will work to improve any areas that need attention and will be able to see, by regularly comparing the results as we are committed to delivering excellent customer service that meets the needs of our citizens.

Using the data we will work with our highway contractors and providers to improve any areas that need attention and will be able to see, by regularly comparing the results, how we are doing.

Please note that we cannot provide individual feedback to this survey, so if your enquiry has still not been resolved please complete our form at www.birmingham.gov.uk/highwaysenq

The experiences of citizens identified in the survey cannot be attributed to an individual and the information provided will be managed in accordance with the General Data Protection Regulations and Birmingham City Council’s Privacy policy, details which can be found on line at www.birmingham.gov.uk/privacy.