Bereavement Services Service User Questionnaire 2018 (Quarter 1)

Closed 31 Mar 2018

Opened 1 Jan 2018

Feedback Updated 24 May 2018

We Asked

We will do everything practicable to ensure that the service offered by Bereavement Services is satisfactory and meets our service user requirements.  Please tell us your comments/suggestions relating to the service.

You Said

The prices are too high.

The curtains at Lodge Hill Crematorium were not working

A list of hymns should be made available to Undertakers


We Did

The fees for 2017 have not been increased in 2018

The curtains were repaired and fully operational within a few days

Funeral Directors have the list of hymns available at each crematorium. They also have access to an online library of music that is available at the crematoria that operate the digital music system.


222 responses were obtained from the consultation.  There were a lot of positive comments in relation to the service and the overall level of satisfaction was 97% from those who responded to this question.  Any actions arising from this consultation have been put into an action tracker and will be progressed separately.


This is aimed at gathering service users views/comments relating to burial and cremation services provided by Birmingham City Council.  Collected information will help develop future service improvements within cemeteries and crematoria.  Results of the user satisfaction levels from 10 consultation exercises will contribute to the services performance indicators and will be widely published.


  • All Areas


  • Anyone from any background


  • Citizens Satisfaction