Bereavement Services Service User Questionnaire 2018 (Quarter 1)
Feedback updated 24 May 2018
We asked
We will do everything practicable to ensure that the service offered by Bereavement Services is satisfactory and meets our service user requirements. Please tell us your comments/suggestions relating to the service.
You said
The prices are too high.
The curtains at Lodge Hill Crematorium were not working
A list of hymns should be made available to Undertakers
We did
The fees for 2017 have not been increased in 2018
The curtains were repaired and fully operational within a few days
Funeral Directors have the list of hymns available at each crematorium. They also have access to an online library of music that is available at the crematoria that operate the digital music system.
Results
222 responses were obtained from the consultation. There were a lot of positive comments in relation to the service and the overall level of satisfaction was 97% from those who responded to this question. Any actions arising from this consultation have been put into an action tracker and will be progressed separately.
Overview
This is aimed at gathering service users views/comments relating to burial and cremation services provided by Birmingham City Council. Collected information will help develop future service improvements within cemeteries and crematoria. Results of the user satisfaction levels from 10 consultation exercises will contribute to the services performance indicators and will be widely published.
Areas
- ACOCKS GREEN
- ASTON
- BARTLEY GREEN
- BILLESLEY
- BORDESLEY GREEN
- BOURNVILLE
- BRANDWOOD
- CITY CENTRE
- CITY-WIDE
- EDGBASTON
- ERDINGTON
- HALL GREEN
- HANDSWORTH WOOD
- HARBORNE
- HODGE HILL
- KINGS NORTON
- KINGSTANDING
- LADYWOOD
- LONGBRIDGE
- LOZELLS AND EAST HANDSWORTH
- MOSELEY AND KINGS HEATH
- N/A
- NECHELLS
- NORTHFIELD
- OSCOTT
- PERRY BARR
- QUINTON
- SELLY OAK
- SHARD END
- SHELDON
- SOHO
- SOUTH YARDLEY
- SPARKBROOK
- SPRINGFIELD
- STECHFORD AND YARDLEY NORTH
- STOCKLAND GREEN
- SUTTON FOUR OAKS
- SUTTON NEW HALL
- SUTTON TRINITY
- SUTTON VESEY
- TYBURN
- WASHWOOD HEATH
- WEOLEY
Audiences
- Anyone from any background
Interests
- Citizens Satisfaction
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