Customer Satisfaction Questionnaire - Trading Standards (November 2016)

Closed 6 Nov 2016

Opened 1 Nov 2016

Contact

Adrian Parkes

0121 675 4116

adrian.parkes@birmingham.gov.uk

Feedback updated 11 Nov 2016

We asked

For your satisfaction with the service

You said

You resonded with satisfaction in realtion to a series of measures

We did

The Head od Service has received the results and will analyse them with a view to establishing if improvements can be made from the feedback

Results updated 11 Nov 2016

The results have been collated and forwarded to the Head of Service to be analysed to establish if any improvements can be identified

Overview

To establish customer satisfaction with the service and seek suggestions for improvements.

Why your views matter

We are very keen to ensure that the services we provide, including how we deal with customers' requests for assistance, are subject to customer comment and feedback. We use this information to drive improvements in our processes and to ensure consistency of approach from our Officers.

What happens next

The results of the questionnaires, together with any suggestions on how we can improve the service, will be forwarded to the Head of Service for Trading Standards so that consideration can be given to service improvements.

Areas

  • CITY-WIDE

Audiences

  • All residents

Interests

  • Citizens Satisfaction