Concierge and Night-time Security Review

Closed 3 Feb 2014

Opened 11 Nov 2013

Contact

0121 303 3969

conciergeconsultation@birmingham.gov.uk

Feedback updated 7 Jul 2015

We asked

Asked all residents who paid a service charge for this service what they thought of proposed changes to the service and whether they wished for the service to change as well as having their charge reduced. This was done via a questionnaire consultation.

You said

Consultation resulted in customers wanting to change the service to the proposed one from the City Council.

We did

Between June 2014 – Feb 2015 we implemented the new service. This meant all the blocks that were covered by this service had a new door entry panel which included a camera fitted at the main block entrances. These were then liked to a central control room where access to the blocks was controlled from and all customers has a new intercom system fitted in their flats. The overall service then went live on the 1 April 2015.

Overview

Birmingham City Council currently provides a round-the-clock concierge and night-time security presence at 96 blocks of flats around the city.

The Council is carrying out a review of these services.

There are a number of reasons for the review but the main ones are updating the technology of our CCTV and door entry systems, making sure that the service is value for money and providing a more consistent and customer-focused service.

As part of our responsibilities to you under your conditions of tenancy (section 3.1 of the Conditions of Tenancy), we said that we will consult our tenants and leaseholders about significant changes to the management and maintenance of services.

If you are a tenant or leaseholder please read the Booklet with details about the review and consultation attached to this page and complete the online survey to give your views on the preferred option.

There is also a PDF of the survey below if you prefer to print it, write your answers, and send in through the post.

What happens next

Thank you for sending in your views which will be taken in account when making decisions about the future of the service.

We will get in touch with tenants and leaseholders with an update once this consultation has finished and those decisions have been taken.

Areas

  • CITY-WIDE

Audiences

  • Council tenants
  • Service user groups

Interests

  • Housing