Birmingham Shared Lives Outcomes survey

Overview

Birmingham Shared Lives service will always try to provide you with the best possible service, but we can never be perfect.

We want to know your views about the service and the impact it has upon your wellbeing.

Please answer these questions so you can tell us where we can improve our service to you. This should not take you long to complete, and the results are anonymous.

Please help us to provide a good service by filling in this questionnaire. There are no right or wrong answers.

You can either complete the form manually or complete the form on line.  The form should be used by Shared Lives staff face to face with you, the service user, rather than as a self-completion exercise. This will help facilitate the participation of those with communication or language difficulties.

Data Protection Act 1998 - The personal information on this form will be kept safe and is protected by law. You can see more information about data Protection on our website at: http://www.birmingham.gov.uk/privacy

If you would like to speak to us about this questionnaire, please contact: Sueb Jabbar 0121 464 6235

Please tick one box for each answer in a single box which is closest to the way you feel.

Your answers are anonymous so that you can feel free to tell us the truth

Thank you for your help.

Why your views matter

This satisfaction questionnaire is focused upon service users and their Shared Lives carers, who use Birmingham City Council’s Shared Lives scheme .  The most successful organisations deliver far beyond just great care and services – they deliver on their promise with a service user experience that is seamless, persuasive and delighting.

Building a better service user experience has to start with knowing you, our customers. Truly knowing you involve understanding what you value most and how you want to be served. 

By using the information on the service delivered to you we can improve our customer service to you the citizen.

What happens next

The purpose of this outcomes measuring survey is to be able to more easily demonstrate the benefits of Shared Lives.  This tool has been devloped by the Personal Social Services Research Unit at the University of Kent and commissioned by Shared Lives