Supporting People Disability Housing Support Services

… for your views on the Integrated Commissioning of Prevention services, to be commissioned from 2016. Over 40% of responses were received from citizen’s who have accessed housing support services. 47% of responses were received from males and 26% from females. The majority of responses were received by people ages between 45 and 59 years.  40% of respondents were heterosexual.  Almost 62% of respondents were White British. Over 42% of the citizens who responded having disabilities, 21% stating they had mental health issues and 24% social or behavioural issues. 22% of respondents stated their disability affected their learning, concentration or understanding. 

…only 6% of people who responded disagreed with the customer pathway approach. 60% agreed that it was important that customers were supported and signposted to more tailored lifestyle services. 60% also agreed that it was important to commission support linked to accommodation in addition to floating support which is linked to the individual for learning disabilities and mental health. 47% agreed services for people with physical and/or sensory disabilities, should have a greater emphasis upon information, advice and guidance and short-term housing interventions. 65% of people considered that the service needed to support the maintenance of treatment and medication for people with HIV or TB who will have housing and social support needs. 35% agreed vulnerable people with sickle cell anaemia requiring housing support should, in future, be directed into existing commissioned Supporting People services via the Gateway, rather than into a specific service for this client group.

…We have considered all views expressed and will ensure that an effective customer service approach, with clear signposting, is embedded throughout the commissioned services that include prevention action whilst recognising the need for personal choice. This will be managed through a hub model to make sure there is a clear and simple process for customers. We will tender for services supporting customers with physical and/or sensory disabilities providing greater emphasis on information, advice and guidance. We will also tender for a service to support customers with HIV and TB who have housing and social support needs. We will seek to tender for integrated services for people with sickle cell anaemia rather than a separate service for this customer group. We will expand the in-house Gateway service to be the single point of access for mental health and learning disabilities housing support services.