Bereavement Services Service User Questionnaire 2016 (Quarter 4)

Closed 31 Dec 2016

Opened 1 Oct 2016

Contact

bereavement.services@birmingham.gov.uk

Feedback updated 26 Apr 2017

We asked

We will do everything practicable to ensure that the service provided by Bereavement Services are satisfactory and meet our service user requirements. Please tell us your comments/suggestions relating to the service

You said

1. You said the chapel flowers looked tired.

2. We would like to thank the staff for the service provided

3. You said as the coffin is lowered you see bare brick wall.

We did

1. New flower arrangements have been organised

2. We passed your thanks onto the staff.

3. The interior of the catafalque has been painted to resolve this.

Results updated 24 Apr 2017

131 responses were obtained from the consultation. There were alot of positive comments in relation to the service and the overall level of satisfaction was 98% from those who responded to this question. Any actions arising from this consultation have been put into an action tracker and will be progressed separately.

Files:

Overview

This is aimed at gathering service users views/comments relating to burial and cremation services provided by Birmingham City Council.  Collected information will help develop future service improvements within cemeteries and crematoria.  Results of the user satisfaction levels from 10 consultation exercises will contribute to the services performance indicators and will be widely published.

Areas

  • ACOCKS GREEN
  • ASTON
  • BARTLEY GREEN
  • BILLESLEY
  • BORDESLEY GREEN
  • BOURNVILLE
  • BRANDWOOD
  • CITY CENTRE
  • CITY-WIDE
  • EDGBASTON
  • ERDINGTON
  • HALL GREEN
  • HANDSWORTH WOOD
  • HARBORNE
  • HODGE HILL
  • KINGS NORTON
  • KINGSTANDING
  • LADYWOOD
  • LONGBRIDGE
  • LOZELLS AND EAST HANDSWORTH
  • MOSELEY AND KINGS HEATH
  • NECHELLS
  • NORTHFIELD
  • OSCOTT
  • PERRY BARR
  • QUINTON
  • SELLY OAK
  • SHARD END
  • SHELDON
  • SOHO
  • SOUTH YARDLEY
  • SPARKBROOK
  • SPRINGFIELD
  • STECHFORD AND YARDLEY NORTH
  • STOCKLAND GREEN
  • SUTTON FOUR OAKS
  • SUTTON NEW HALL
  • SUTTON TRINITY
  • SUTTON VESEY
  • TYBURN
  • WASHWOOD HEATH
  • WEOLEY

Audiences

  • Anyone from any background

Interests

  • Citizens Satisfaction