Bereavement Services Service User Questionnaire 2014 (Quarter 1)

Closed 31 Mar 2014

Opened 1 Jan 2014

Contact

bereavement.services@birmingham.gov.uk

Feedback updated 10 Oct 2014

We asked

Do you have any comments in relation to the service you have received

You said

Please collect wreaths to keep the gardens tidy. Grave sections should be clearly signposted

We did

Implemented a procedure whereby we collect wreaths following the 12th night. Installed new type of wooden grave markers at Handsworth Cemetery

Results updated 10 Oct 2014

167 results were obtained from the consultation.  There were alot of positive comments in relation to the service provided and the overall level of satisfaction was 98%. 

Files:

Overview

This is aimed at gathering service users views/comments relating to burial and cremation services provided by Birmingham City Council.  Collected information will help develop future service improvements within cemeteries and crematoria.  Results of the user satisfaction levels from 10 consultation exercises will contribute to the services performance indicators and will be widely published.

Areas

  • ACOCKS GREEN
  • ASTON
  • BARTLEY GREEN
  • BILLESLEY
  • BORDESLEY GREEN
  • BOURNVILLE
  • BRANDWOOD
  • CITY CENTRE
  • CITY-WIDE
  • EDGBASTON
  • ERDINGTON
  • HALL GREEN
  • HANDSWORTH WOOD
  • HARBORNE
  • HODGE HILL
  • KINGS NORTON
  • KINGSTANDING
  • LADYWOOD
  • LONGBRIDGE
  • LOZELLS AND EAST HANDSWORTH
  • MOSELEY AND KINGS HEATH
  • NECHELLS
  • NORTHFIELD
  • OSCOTT
  • PERRY BARR
  • QUINTON
  • SELLY OAK
  • SHARD END
  • SHELDON
  • SOHO
  • SOUTH YARDLEY
  • SPARKBROOK
  • SPRINGFIELD
  • STECHFORD AND YARDLEY NORTH
  • STOCKLAND GREEN
  • SUTTON FOUR OAKS
  • SUTTON NEW HALL
  • SUTTON TRINITY
  • SUTTON VESEY
  • TYBURN
  • WASHWOOD HEATH
  • WEOLEY

Audiences

  • All residents
  • Asylum Seekers and Refugees
  • Minority Ethnic people
  • Carers
  • Young people
  • Older people
  • Disabled people
  • Children
  • Council tenants
  • Women
  • Councillors/MPs/MEPs
  • Gay/Lesbian/Bisexual/Transgender people
  • Children in Care/looked after
  • Gypsies/Travellers
  • Internet users
  • Parents/Carers/Guardians
  • Older people
  • Patients
  • People with Disabilities
  • People with Learning Disabilities
  • Men
  • Students
  • Visitors/tourists
  • Homeless
  • Offenders
  • People’s panel
  • Victims of Crime
  • Cyclists
  • Motor Vehicle Drivers
  • Pedestrians
  • Local Residents
  • Age All
  • Public Sector Bodies
  • Businesses
  • Faith groups
  • Community groups
  • Voluntary Organisations
  • Staff
  • Service user groups
  • Newly arrived groups

Interests

  • Citizens Satisfaction