Bereavement Services Service User Questionnaire 2016 (Quarter 1)

Closed 31 Mar 2016

Opened 1 Jan 2016

Contact

bereavement.services@birmingham.gov.uk

Feedback updated 13 Apr 2016

We asked

Was the service provided at the time and place you specified?

 

You said

Of those people who responded to this question, 99.4% stated that the service was provided at the time and place specified.

We did

We monitor and publish this information.

Results updated 12 Apr 2016

173 results were obtained from the consultation.  There were alot of positive comments in relation to the service and the overall level of satisfaction was 100% from those who responded to this question.  Any actions arising from this consultation have been put into an action tracker and will be progressed separately.

Files:

Overview

This is aimed at gathering service users views/comments relating to burial and cremation services provided by Birmingham City Council.  Collected information will help develop future service improvements within cemeteries and crematoria.  Results of the user satisfaction levels from 10 consultation exercises will contribute to the services performance indicators and will be widely published.

Areas

  • ACOCKS GREEN
  • ASTON
  • BARTLEY GREEN
  • BILLESLEY
  • BORDESLEY GREEN
  • BOURNVILLE
  • BRANDWOOD
  • CITY CENTRE
  • CITY-WIDE
  • EDGBASTON
  • ERDINGTON
  • HALL GREEN
  • HANDSWORTH WOOD
  • HARBORNE
  • HODGE HILL
  • KINGS NORTON
  • KINGSTANDING
  • LADYWOOD
  • LONGBRIDGE
  • LOZELLS AND EAST HANDSWORTH
  • MOSELEY AND KINGS HEATH
  • NECHELLS
  • NORTHFIELD
  • OSCOTT
  • PERRY BARR
  • QUINTON
  • SELLY OAK
  • SHARD END
  • SHELDON
  • SOHO
  • SOUTH YARDLEY
  • SPARKBROOK
  • SPRINGFIELD
  • STECHFORD AND YARDLEY NORTH
  • STOCKLAND GREEN
  • SUTTON FOUR OAKS
  • SUTTON NEW HALL
  • SUTTON TRINITY
  • SUTTON VESEY
  • TYBURN
  • WASHWOOD HEATH
  • WEOLEY

Audiences

  • All residents
  • Asylum Seekers and Refugees
  • Minority Ethnic people
  • Carers
  • Young people
  • Older people
  • Disabled people
  • Children
  • Council tenants
  • Women
  • Councillors/MPs/MEPs
  • Gay/Lesbian/Bisexual/Transgender people
  • Children in Care/looked after
  • Gypsies/Travellers
  • Internet users
  • Parents/Carers/Guardians
  • Older people
  • Patients
  • People with Disabilities
  • People with Learning Disabilities
  • Men
  • Students
  • Visitors/tourists
  • Homeless
  • Offenders
  • People’s panel
  • Victims of Crime
  • Cyclists
  • Motor Vehicle Drivers
  • Pedestrians
  • Local Residents
  • Age All
  • Public Sector Bodies
  • Businesses
  • Faith groups
  • Community groups
  • Voluntary Organisations
  • Staff
  • Service user groups
  • Newly arrived groups

Interests

  • Citizens Satisfaction