Bereavement Services Service User Questionnaire 2017 (Quarter 2)

Closed 30 Jun 2017

Opened 1 Apr 2017

Contact

01213039802

bereavement.services@birmingham.gov.uk

Feedback updated 17 Jul 2017

We asked

We will do everything practicable to ensure that the service provided by Bereavement Services are satisfactory and meet our service user requirements. Please tell us your comments/suggestions relating to the service

You said

1. Online music or digital system would be good.

2. Your phone number is wrong is Google - this led to a lot of frustration with unanswered calls

3. Curtains were not working in the chapel at Sutton Coldfield Crematorium.

We did

1. We have arranged for a full digital library to be available at Sutton Coldfield Crematorium.

2.  We have corrected the entry on Google.

3.  We have repaired the curtains which now fully close. 

Results updated 17 Jul 2017

153 responses were obtained from the consultation. There were a lot of positive comments in relation to the service and the overall level of satisfaction was 99% from those who responded to this question. Any actions arising from this consultation have been put into an action tracker and will be progressed separately.

Files:

Overview

This is aimed at gathering service users views/comments relating to burial and cremation services provided by Birmingham City Council.  Collected information will help develop future service improvements within cemeteries and crematoria.  Results of the user satisfaction levels from 10 consultation exercises will contribute to the services performance indicators and will be widely published.

Areas

  • ACOCKS GREEN
  • ASTON
  • BARTLEY GREEN
  • BILLESLEY
  • BORDESLEY GREEN
  • BOURNVILLE
  • BRANDWOOD
  • CITY CENTRE
  • CITY-WIDE
  • EDGBASTON
  • ERDINGTON
  • HALL GREEN
  • HANDSWORTH WOOD
  • HARBORNE
  • HODGE HILL
  • KINGS NORTON
  • KINGSTANDING
  • LADYWOOD
  • LONGBRIDGE
  • LOZELLS AND EAST HANDSWORTH
  • MOSELEY AND KINGS HEATH
  • N/A
  • NECHELLS
  • NORTHFIELD
  • OSCOTT
  • PERRY BARR
  • QUINTON
  • SELLY OAK
  • SHARD END
  • SHELDON
  • SOHO
  • SOUTH YARDLEY
  • SPARKBROOK
  • SPRINGFIELD
  • STECHFORD AND YARDLEY NORTH
  • STOCKLAND GREEN
  • SUTTON FOUR OAKS
  • SUTTON NEW HALL
  • SUTTON TRINITY
  • SUTTON VESEY
  • TYBURN
  • WASHWOOD HEATH
  • WEOLEY

Audiences

  • Anyone from any background

Interests

  • Citizens Satisfaction