Bereavement Services Service User Questionnaire 2014 (Quarter 4)

Closed 31 Dec 2014

Opened 1 Oct 2014

Contact

bereavement.services@birmingham.gov.uk

Feedback updated 17 Jun 2015

We asked

Are there any ways that we could improve our Crematoria Service to encourage more Birmingham residents to use the facilities provided by the City Council

You said

Need some kind of cover in rain

We did

Quotes have been obtained for a covered walkway area at both Sutton Coldfield Crematorium Chapel and Lodge Hill Crematorium Chapel. Approval has been given for the walkway cover to be installed at Sutton and the quote for Lodge Hill will be considered when received.

Results updated 9 Jan 2015

181 results were obtained from the consultation.  There were alot of positive comments in relation to the service provided and the overall level of satisfaction was 96%

Files:

Overview

This is aimed at gathering service users views/comments relating to burial and cremation services provided by Birmingham City Council.  Collected information will help develop future service improvements within cemeteries and crematoria.  Results of the user satisfaction levels from 10 consultation exercises will contribute to the services performance indicators and will be widely published.

Areas

  • ACOCKS GREEN
  • ASTON
  • BARTLEY GREEN
  • BILLESLEY
  • BORDESLEY GREEN
  • BOURNVILLE
  • BRANDWOOD
  • CITY CENTRE
  • CITY-WIDE
  • EDGBASTON
  • ERDINGTON
  • HALL GREEN
  • HANDSWORTH WOOD
  • HARBORNE
  • HODGE HILL
  • KINGS NORTON
  • KINGSTANDING
  • LADYWOOD
  • LONGBRIDGE
  • LOZELLS AND EAST HANDSWORTH
  • MOSELEY AND KINGS HEATH
  • NECHELLS
  • NORTHFIELD
  • OSCOTT
  • PERRY BARR
  • QUINTON
  • SELLY OAK
  • SHARD END
  • SHELDON
  • SOHO
  • SOUTH YARDLEY
  • SPARKBROOK
  • SPRINGFIELD
  • STECHFORD AND YARDLEY NORTH
  • STOCKLAND GREEN
  • SUTTON FOUR OAKS
  • SUTTON NEW HALL
  • SUTTON TRINITY
  • SUTTON VESEY
  • TYBURN
  • WASHWOOD HEATH
  • WEOLEY

Audiences

  • All residents
  • Asylum Seekers and Refugees
  • Minority Ethnic people
  • Carers
  • Young people
  • Older people
  • Disabled people
  • Children
  • Council tenants
  • Women
  • Councillors/MPs/MEPs
  • Gay/Lesbian/Bisexual/Transgender people
  • Children in Care/looked after
  • Gypsies/Travellers
  • Internet users
  • Parents/Carers/Guardians
  • Older people
  • Patients
  • People with Disabilities
  • People with Learning Disabilities
  • Men
  • Students
  • Visitors/tourists
  • Homeless
  • Offenders
  • People’s panel
  • Victims of Crime
  • Cyclists
  • Motor Vehicle Drivers
  • Pedestrians
  • Local Residents
  • Age All
  • Public Sector Bodies
  • Businesses
  • Faith groups
  • Community groups
  • Voluntary Organisations
  • Staff
  • Service user groups
  • Newly arrived groups

Interests

  • Citizens Satisfaction