Northfield District Customer Service Improvement Survey Library Survey 2013

Closed 15 Oct 2013

Opened 24 Sep 2013

Contact

Northfield District

(Local Services Directorate)

0121 464 9812

northfield@birmingham.gov.uk

Feedback updated 13 Nov 2014

We asked

For your views on our Library services and what should concentrate on to improve them

You said

That overall you were very satisfied with the service, found what you wanted and were satisfied with the computer service. You had some anxieties about the future of Library services which varied from Library to Library and you also wanted to see more services available from Library buildings. You wanted a better choice of books and longer opening hours as well as a 4 week loan period.

We did

Fed all your comments back to the Service review panel. The loan period will be returning to 4 weeks.

Overview

CUSTOMER SERVICE IMPROVEMENT SURVEY

Birmingham City Council, Northfield District, is conducting user surveys at many of the community facilities it operates including libraries, sports centres and Neighbourhood Offices. These facilities include Northfield Library, Weoley Library, Kings Norton Library, West Heath Library, Frankley Library, Northfield Pool and Fitness Centre, Colmers Community Leisure Centre, Northfield Neighbourhood Office and Hawkesley Neighbourhood Office.  We would be grateful for your opinion on services offered at all these facilities.

Questionnaires can be accessed on-line through the Be Heard website or through staff at these Centres.

For more information, please contact Northfield District Office, Birmingham City Council at the contact details below.

Areas

  • KINGS NORTON
  • LONGBRIDGE
  • NORTHFIELD
  • WEOLEY

Audiences

  • All residents

Interests

  • Democracy and Participation