Northfield District Neighbourhood & Information Service Customer Improvement Survey 2013
Feedback updated 13 Nov 2014
We asked
For your views on ways in which we can improve our Neighbourhood Advice & Information Service
You said
That overall you were very satisfied with our service and found our staff to be helpful and knowledgeable.
You said that you would like more pre-booked appointments and more public phones and computers
We did
We fed you your comments back to the Service Review Panel:
We are currently looking at proposals to refurbish Northfield Customer Service Centre and these will include modern facilities that will accommodate additional self service public phone booths and computers.
The Advice and Information Service will be also be reviewed with a view to including the provision of more pre-booked appointments.
Overview
CUSTOMER SERVICE IMPROVEMENT SURVEY
Birmingham City Council, Northfield District, is conducting user surveys at many of the community facilities it operates including libraries, sports centres and Neighbourhood Offices. These facilities include Northfield Library, Weoley Library, Kings Norton Library, West Heath Library, Frankley Library, Northfield Pool and Fitness Centre, Colmers Community Leisure Centre, Northfield Neighbourhood Office and Hawkesley Neighbourhood Office. We would be grateful for your opinion on services offered at these facilities.
Questionnaires can be accessed on-line through the Be Heard website or through staff at these Centres.
For further information, please contact Northfield District Office.
Areas
- KINGS NORTON
- LONGBRIDGE
- NORTHFIELD
- WEOLEY
Audiences
- All residents
Interests
- Democracy and Participation
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