We Asked, You Said, We Did

Below are some of the issues we have recently consulted on and their outcomes.

Third Sector Strategy

We asked:
We asked for your comments on the strategy - about the relationship between the role of the third sector and the council, the priorities and the key themes.
You said:
We are analysing your comments and will take forward appropriately.
We did:
Thank you for your comments on the Third Sector Strategy. In view of the council's Future Council Programme we have paused in the development of the strategy; we are reviewing how to progress the strategy to ensure that it is consistent with related elements of this programme. We will provide an update when more is known.

HIV and TB Support Services

We asked:
public opinion on the HIV support services we currently fund and how they might be improved, to help us plan future services. We were interested in finding out what support services for people with TB are needed. We were not looking experiences of medical care for HIV or TB.
You said:
about your experience of these health conditions and also of the services: • 47% of people said they were HIV positive • 33% that they support someone with HIV • 21% of respondents were both HIV positive and support someone with HIV Awareness of the support available for people with HIV was good, with 88% of respondents aware of the services. Just over half had direct experience of using the services and 82% of the people who said they have used the services rated them as good or very good. Several people stated they found accessing services by public transport an issue. However, several people praised the services stating they provide highly valuable, practical and emotional support. People provided their views of how services could be improved, with financial support and better health promotion and awareness campaigns being the most popular themes. There was a smaller response with regard to TB, with only 7% of people responding to the survey reporting that they had TB now or in the past, and 15% that they support someone who has or has had TB. Some respondents were also HIV positive, or supported someone with HIV. Many suggested that people with TB require additional support to get well, including financial advice, support to maintain treatment and more information on TB. It was stated by several respondents that GPs and other healthcare professionals had a general lack of understanding and knowledge of TB and they felt there was a reluctance to assist and information was limited.Concerns over testing and early diagnosis were raised, especially for high risk groups. There were similar comments to those raised for HIV, with financial advice and support ranking highly, together with support to maintain treatment. The need for more information and improved education in schools was also raised, as well as targeted health campaigns in areas of high risk or prevalence.
We did:
All responses have been collated and will be used to influence commissioning of support services for people with HIV and TB. A needs assessment is currently being produced and this document will also support commissioning of HIV and TB support services

Bristol Road South Package Local Safety Scheme - Junction Improvements

We asked:
For your views on the proposed measures for the Bristol Road South Local Safety Scheme - Junction Improvements.
You said:
There was strong support for majority of the proposed measures. A number of requests for additional measures were requested. There was also some objections to some of the proposed measures.
We did:
Following the feedback received during the consultation and any subsequent amendments will be undertaken to the scheme. Following this the consultation feedback and preferred scheme option will be presented within the Full Business Case to be considered by the Chief Officer for approval.

SLIPS, TRIPS AND FALLS CITIZEN FEEDBACK

We asked:
Citizens that have been effected by a fall, slip or trip about thier experience to understand the types of falls, when and how they occured and whether the services available are being accessed and aiding citizens with their falls related recovery.
You said:
Better follow up and more efficient referral services are needed to reduce waiting times and anxiety of citizens. Barriers and inconsistencies with the levels of support available and offered. There is generally a lack of awareness of falls services available to citizens who want better and easier access to appropriate services. Better promotion and communication of what is available to support them.
We did:
This information will be used to influence and develope a Falls Strategy for Birmingham, with emphasis on supporting the needs of citizens.

Licensing Act 2003 Statement of Licensing Policy Review

We asked:
for you to respond to the Licensing Act 2003 Statement of Licensing Policy Review
You said:
please give us your feedback on the revised statement of licensing policy
We did:
the revised statement of licensing policy will be heard at the Licensing and Public Protection Committee in April 2015

What's On South Brum Year 2 - your views on making it better and bigger...

We asked:
What people think of What's On South Brum? What people use and don't use? What people would like to keep and what they would like to change? What ideas and contributions people might have to develop and sustain What's On South Brum?
You said:
That What's On South Brum is a great idea and providing a valuable source of information; That people would like to keep it and start to develop a wider, more collaborative approach, as well as provide some more regular administrative help to it; That in general the design, layout and content of the website and social media is either good or excellent; That people want to be kept informed of further consultation, changes, updates etc. to What's On South Brum and a number of people would like to actively take part in the planning and decision making.
We did:
A number of activities have now been initiated, some of which will take several months. So far the website has been completely refreshed to make it easier for different users to interact with it, also the information for practitioners and professionals has been completely re-jigged and updated. The next steps are to establish a multi-agency/multi-user steering group to shape who is involved in administrating What's On South Brum, as well as how. Also what partnerships could be made with other, similar platforms and to help local projects, clubs etc. develop their own presence on the web and social media.

Witton Road / Nobel Way Junction Improvement

We asked:
On the 2th September 2014 the consultation on the proposal to modify the junction of Witton Road and Nobel Way closed. The junction is the main access point into the IM Hub site. The proposal consists in signalising the junction in preparation of the Birmingham Wholesale Market relocation in to the IM Hub site and further development of the site.
You said:
The main comments received from the consultation related to possible impact on Witton Road traffic flows as a result of introducing traffic signals at the junction. Assessments carried out during options appraisal for the relocation of the Wholesale Markets and development of the IM Hub Site concluded that signalisation of the junction is required to better manage future traffic from the IM Hub site and ensure satisfactory operation of the junction, in preparation for the relocation of the Birmingham Wholesale Markets and further redevelopment of the Hub site. The junction was designed to ensure that unnecessary stopping time for traffic travelling on Witton Road is minimised.
We did:
The detailed design was reviewed and completed taking into consideration the consultation responses. Following this a Full Business Case report was prepared and approved by the Cabinet Member for Development, Transport and the Economy on 15th October 2014. It is currently proposed to implement the junction improvements in spring 2015.

New Sports & Leisure Centre for Northfield District

We asked:
residents to complete a questionnaire for a new Sports & Leisure Centre for Northfield District
You said:
80% of replies were from were current users. The responses regarding what facilities they wanted at new Centre were:- 97% Swimming Pool for general use, 78% Learner Pool, 76% Changing Facilities, 76% Gym, 70% Cafe/Vending Area, 68% Family Changing, 66%, Health & Fitness Suite, 65% Bike Racks, 55% Dance/Aerobic Studio, 38% Car Parking
We did:
Discussions currently taking place.

Bereavement Services Consultation with Funeral Directors 2014 - Crematoria

We asked:
For the overall satisfaction level of the service provided
You said:
100% of respondents were satisfied with the level of service
We did:
We published this information on our webpage

Bereavement Services Service User Questionnaire 2014 (Quarter 2)

We asked:
Do you have any comments in relation to the service you have received
You said:
Lodge Hill has some areas where there are pot holes. I received a letter from Quinton that clearly stated that the deeds could be collected from Quinton yet there was an insert saying they would need to be collected from Kings Norton
We did:
Extensive roadworks have been carried out at Lodge Hill to improve the roadways. Changed the reporting on the database to esnure the letters are updated with the correct details

Birmingham Cycle Revolution-Stechfrod Lane to Bordesley Green East

We asked:
If you support the proposal
You said:
You support the proposal
We did:
We built the new route as per the proposed layout

Park on Raymond Road, Washwood Heath, Consultation on Improvements

We asked:
We asked local people to complete a questionnaire on their current usage of the park, and of their prefered improvements to the site from a list.
You said:
The park was renamed Morris Park, following a public vote. The list of potential improvements has been put in priority order.
We did:
We took the results to the Friends group, local councillors and other local representaitves and they supported the consultation and have asked the Parks service to develop the favourite top 8 items from the list of improvements in to an affordable scheme. The proposals are being presented at Washwood Heath Ward Committee on Tuesday 20th January, 6:30pm at Thornton Road Primary School. It is hoped that the scheme will be approved and be constructed between April and June 2015 - ready for the Summer.

Community Library Service City Wide Consultation

We asked:
for your views on the city wide savings proposals for the Community Library Service
You said:
USAGE Loan of books and use of computers were the most 2 popular COMMUNITY LIBRARY CLOSURES Number of registered users, number of books loaned, computer access, use by community groups and proximity of other libraries were the most important factors in considering library closures and also concern was raised that libraries must remain accessible by public transport. No clear pattern of usage was identified with 81% of respondents indicating that they use libraries at various times, not at a specific time. OPENING HOURS In considering changes to opening hours, key factors were identified as libraries' busy periods and opening hours of nearby libraries BOOK FUND Smaller range and longer waiting times were main concerns. Large proportion of respondents suggested that Community Libraries should concentrate on booking lending, computers and events.
We did:
Proposed library closures and reduction in opening hours reviewed.

Birmingham Cycle Revolution-Chinn Brook Recreation Ground Proposed Cycleway

We asked:
Do you support the proposed cycleway at Chinn Brook recreation ground?
You said:
The majority of the consulation results were positive for the proposals.
We did:
The path works has commenced on site with completion due for mis October 2014, weather dependant.

Birmingham Cycle Revolution-The Dingles & Colebank Proposed Cycleway

We asked:
Do you support the proposed route of the cycleway at the Dingles?
You said:
Yes
We did:
The cycleway has been completed

Birmingham Cycle Revolution - Green Road to Cole Bank Road

We asked:
If you support the proposed route
You said:
All responses were positive
We did:
We built the path as proposed following the consultation

Bereavement Services Service User Questionnaire 2014 (Quarter 1)

We asked:
Do you have any comments in relation to the service you have received
You said:
Please collect wreaths to keep the gardens tidy. Grave sections should be clearly signposted
We did:
Implemented a procedure whereby we collect wreaths following the 12th night. Installed new type of wooden grave markers at Handsworth Cemetery

Kendal Rise Play Area

We asked:
- If you support the proposals - What type of activities you would like to see the most in the play area
You said:
- 86 out of 73 supported proposals - Climbing&swinging, spinning and sliding were top 3 choices
We did:
- We implemented the improvement to the play area - We installed new multi play unit with climbing and sliding features, new swings, roundabout and see-saw as per the top 3 choice activities

Proposed Walking and Cycling Route alongside Small Heath Highway

We asked:
As part of the Birmingham Cycle Revolution project we asked if there was support for the proposal to improve the informal path which runs next to the Small Heath Highway to provide better access to the Grand Union Canal towpath.
You said:
As there are no residents in the immediate area surrounding the path (which runs between the Small Heath Highway and the River Cole and a waste transfer site) and there was only one option for the path improvement, the consultation focussed on key stakeholder consultation and so was removed after a short time from the BeHeard website. The key stakeholders, interested parties and landowners were in favour of the path improvement.
We did:
We completed the improvement to this path in line with the support received from the key stakeholders.

Flexibility of service times for funeral services

We asked:
Do the current service times at cemeteries meet your needs and if you would be willing to pay a preminum for service times up until 7pm
You said:
21% of respondents said they would pay a higher fee for later service times
We did:
Outcomes of this were reported corporately for future consideration

Your Views on Proposals for the Environmental Health and Trading Standards Services

We asked:
1. Would you favour a single multifunctional team (Environmental lHealth, Trading Standards, Car Parking and Planning)? 2. Do you think Trading Standards and Environmental Health should sell their services to partners and other local authorities to reduce costs? 3. Are you in favour of funding an additional Approved Financial Investigator to confiscate assets/money from criminals where these are obtained through the proceeds of their crimes?
You said:
1. Fewer than 50% supported this idea. 2. 62% supported this idea. 3. 72% supported this proposal.
We did:
1. This proposal has not been taken forward. 2. We are attempting to do this where the opportunity arises and the result would provide a cost saving to BCC. 3. We have appointed a second accredited financial investigator.

Consultation on Proposals for Birmingham's Registration Service

We asked:
1. Should the Sutton Coldfield outstation be closed 2. Would you be willling to pay to have your ceremony streamed on line 3. Would you use on line genealogy searches if they were available
You said:
1. Of those that responded the majority said 'yes' 2. A small majority said 'yes' 3. Overwhelmingly the response was 'yes'
We did:
1. Following further consultations we closed the outstation 2.We are currently looking at the feasibility of providing this service 3. We are currently looking at the feasibility of providing this service especially in relation to the financial implications

Recycling of excess heat at Lodge Hill and Sutton Coldfield Crematoria

We asked:
If service users would have any objections to the potential use of heat that is created by the process for cooling hot gases that are produced during a cremation in order to reduce the city's carbon footprint
You said:
96% of respondents had no objections to the proposals
We did:
A feasibility study has been carried out into the potential use of heat

Consultation on Proposals for Birmingham and Solihull Coroners and Mortuary Service

We asked:
1.Do you think that the Coroners and mortuary Service should be located at a different site in the city 2. Do you think that we should stop paying NHS employed Doctors for attending inquests during their NHS paid time?
You said:
1. There was no clear consensus 2. The majority of respondents agreed that we should cease payment
We did:
1. The Coroners and Mortuary Service remains in its current location 2, Such payments have ceased

Northfield District Neighbourhood & Information Service Customer Improvement Survey 2013

We asked:
For your views on ways in which we can improve our Neighbourhood Advice & Information Service
You said:
That overall you were very satisfied with our service and found our staff to be helpful and knowledgeable. You said that you would like more pre-booked appointments and more public phones and computers
We did:
We fed you your comments back to the Service Review Panel: We are currently looking at proposals to refurbish Northfield Customer Service Centre and these will include modern facilities that will accommodate additional self service public phone booths and computers. The Advice and Information Service will be also be reviewed with a view to including the provision of more pre-booked appointments.

Northfield District Sport & Leisure Customer Service Improvement Survey 2013

We asked:
"...For your views of the Services provided by our Sport and Leisure and which areas for improvement should be prioritised."
You said:
...100% of people said that they were satisfied or very satisfied with the service at Colmers Leisure centre, stating that it provided good value for money. Northfield Pool achieved 93% in overall satisfaction and value for money. The main improvements you asked for were to improve gym equipment and changing rooms
We did:
We reviewed all our gym equipment and ensured that it was bought up to highest standards.

Northfield District Customer Service Improvement Survey Library Survey 2013

We asked:
For your views on our Library services and what should concentrate on to improve them
You said:
That overall you were very satisfied with the service, found what you wanted and were satisfied with the computer service. You had some anxieties about the future of Library services which varied from Library to Library and you also wanted to see more services available from Library buildings. You wanted a better choice of books and longer opening hours as well as a 4 week loan period.
We did:
Fed all your comments back to the Service review panel. The loan period will be returning to 4 weeks.

Bereavement Services Service User Questionnaire 2013 (Quarter 3)

We asked:
Service User feedback on thr service provided by Birmingham City Councils Bereravement Services
You said:
1) Witton - Request for café, vending machine 2) Handsworth - Request for extended opening hours in evenings 3) Request for Muslim graves to have bricks around the grave onto which slabs can be laid. 4) Lodge hill - Gift aid envelopes were removed from the collection plate.
We did:
1) Witton - Request for café, vending machine This is not feasible 2) Handsworth - Request for extended opening hours in evenings During summer site is open until after 6.00 at weekends. Opening times to be reviewed. 3) Request for Muslim graves to have bricks around the grave onto which slabs can be laid. Costs have risen significantly over last 10 years. Fees and charges are reviewed annually and agreed by cabinet member. Suggestion to be considered. 4) Lodge Hill - Gift aid envelopes were removed from the collection plate. Any collection is the responsibility of the FD. Matter passed onto FD. Staff to be vigilant.

Proposed Bleak Hill Walking and Cycling Route

We asked:
Do you support the proposed installation of the new cycle route along bleakhill recreation ground?
You said:
79% of residents in favour. 21% opposed.
We did:
The project will proceed on site. Detail plans are being completed. Works are hoped to commence in January 2014 weather dependent.

Bereavement Services Service User Questionnaire 2013 (Quarter 2)

We asked:
Services Users for feedback on the service provided by Bereavement Services
You said:
1) Floral Tribute area at L Hill dull and lifeless. 2) Problem with a bench in the chapel at Lodge Hill as insufficient room. 3) Annoyed that the office at Quinton is closed. 4) Cost of burial charges too high for none residents at Quinton Cem. 5) Area by the cremated remains plots at Quinton cemetery is uncultivated and scrubby. 6) A baby was buried in a public grave at Brandwood End Cem, family dissatisfied 7) A memorial permit was returned to the mason as the required signature was not present. This was upsetting to the family. 8) Gates at Handsworth cemetery were not opened on time. 9) Handsworth cemetery - Request for an early booking service for the Muslim community, single point of contact and contact numbers provided. 10) Saddened that Quinton office is closed as they like to do business face to face, instead used the telephone provided to contact KN office. 11) Witton Cem - in a poor state of repair, inadequate toilet facilities, fees scandalous, strimmers being used. 12) Lodge Hill - cremation service delayed as previous one overran, felt their service was rushed. 13) Sutton Crem - request that curtains were not drawn was not complied with. 14) Request for a shelter over the floral tribute area. 15) Handsworth - Toilets in very poor state. 16) Lodge Hill - Wrong version of music piece played.
We did:
1) Floral Tribute area at L Hill dull and lifeless. Additional floral display installed. 2) Problem with a bench in the chapel at Lodge Hill as insufficient room. Benches have been moved to allow more room in between. 3) Annoyed that the office at Quinton is closed. The decision to close the office was taken due to efficiency savings. 4) Cost of burial charges too high for none residents at Quinton Cem. Quinton cemetery is not in the Birmingham area although it is operated by BCC. Discussions are taking place re whether to apply a reduced fee for those living close to the cemetery is under review. 5) Area by the cremated remains plots at Quinton cemetery is uncultivated and scrubby. This area is on a reduced grass cutting specification. As it becomes developed the frequency of cuts will increase. 6) A baby was buried in a public grave at Brandwood End Cem, family dissatisfied A formal response was sent on 7 May advising that no memorials are permitted on these graves and the applicant applied and signed for this type of grave prior to the interment. As the funeral director arranged the funeral the expectation is that they would have discussed the requirements of the family in advance. 7) A memorial permit was returned to the mason as the required signature was not present. This was upsetting to the family. A formal response has been sent advising that the name of the applicant was not on record and the requirement for checks to ensure the correct person applies for a memorial permit. 8) Gates at Handsworth cemetery were not opened on time. This was due to snow conditions and the paths and roads had to be cleared. The funeral was not delayed. 9) Handsworth cemetery - Request for an early booking service for the Muslim community, single point of contact and contact numbers provided. An early booking service is already provided at Handsworth for all faiths and the majority of Muslim burials take place within 24 hours, where they do not this is usually due to family choice. Contact details are already provided. 10) Saddened that Quinton office is closed as they like to do business face to face, instead used the telephone provided to contact KN office. Arrangements can be made for an officer to meet on site if required. 11) Witton Cem - in a poor state of repair, inadequate toilet facilities, fees scandalous, strimmers being used. Grounds maintenance issues have been picked up with the contractor, toilets are due to be refurbished. 12) Lodge Hill - cremation service delayed as previous one overran, felt their service was rushed. Investigated - full service time was allocated and a formal response has been sent. 13) Sutton Crem - request that curtains were not drawn was not complied with. Investigated. 14) Request for a shelter over the floral tribute area. Quotation received but cost prohibitive at present. 15) Handsworth - Toilets in very poor state. Toilets due to be refurbished. 16) Lodge Hill - Wrong version of music piece played. Organist played the version supplied by FD. This matter has been taken up with the FD.

Proposed Changes to the Domestic Recycling and Rubbish Collection Service

We asked:
For your views on how the wheelie bins proposals for Birmingham should be implemented.
You said:
You provided us with comments on how Birmingham Residents could increase recycling and reduce rubbish, including rubbish spilt on to the streets, via the use of wheelie bins.
We did:
We reported these comments to Cabinet on 16th September 2013. The roll out of wheelie bins across the City will be implemented by the end of December 2015.

Bereavement Services Service User Questionnaire 2013 (Quarter 1)

We asked:
Service Users to provide feedback on service provided by Bereavement Services
You said:
1) General maintenance of Witton Cem below standard 2) Cremation service delayed due to pervious service overrunning at Lodge Hill Crem x 2 3) Charges for witness scattering of cremated remains too high. 4) 10 year Lease period for after cremation memorialisation too short. 5) Sound system at Lodge Hill crem was inadequate. 6) There should be groundsheets around the grave for the safety of the pall bearers and cleanliness of footwear. 7) Sending questionnaires out 7 days after the funeral is insensitive. 8) Graves too close at Quinton. 9) All FD should provide clients with a written statement concerning the cremation service times and the fees for overrunning. 10) Quinton Cem. Flowers following a burial were left under a tree. Gents toilets awful.
We did:
1) General maintenance of Witton Cem below standard This has been raised with the Grounds Maintenance client. 2) Cremation service delayed due to pervious service overrunning at Lodge Hill Crem x 2 Investigated and additional use of chapel fee charge applied as appropriate. Fad’s reminded of the need to keep to service times. 3) Charges for witness scattering of cremated remains too high. Fees and Charges are set in line with the corporate charging policy. 4) 10 year Lease period for after cremation memorialisation too short. Lease periods were reviewed and a decision was taken for the majority to remain as 10 year leases. Lease for sanctum memorials are longer than 10 years. 5) Sound system at Lodge Hill crem was inadequate. A new system has been installed. 6) There should be groundsheets around the grave for the safety of the pall bearers and cleanliness of footwear. Wallboards and grass mats are in use, groundsheets are unsuitable as they become slippery when wet. 7) Sending questionnaires out 7 days after the funeral is insensitive. Previous polls have established that this is the most appropriate time. 8) Graves too close at Quinton. Existing sections have graves are laid out on 4' centres. In response to larger coffins and prevailing ground conditions. New sections have graves laid out at 5' centres which provide more room in between graves. 9) All FD should provide clients with a written statement concerning the cremation service times and the fees for overrunning. A copy of Bereavement Services fees and charges is sent to FD’s following a change and they are available on the BCC website. FD’s are aware of the crematoria booking times. Service times were discussed at the FD meeting. 10) Quinton Cem. Flowers following a burial were left under a tree. Gents toilets awful. On investigation FD’s omitted to deliver flowers for the service and placed them nearby. Toilets are due to be refurbished.

Green Living Spaces Plan 2012

We asked:
For feedback on the Draft Green Living Spaces Plan 2012
You said:
We received comments and suggestions from a diverse range of interested parties
We did:
Publish a Green Living Spaces Plan - availble from the City Council website

Newey Goodman Park Play Improvements

We asked:
your opinion on chosed equipment, any additional comments and items to be considered for the project.
You said:
as well as being supportive of proposals concerned about the location, anticipated noise increase and disruption from parked cars
We did:
The scale and location of facilities chosen have been carefully selected to suit the site and benefit as many users as possible. Most noise from recreational use will be concentrated around the games area which will be contained on the existing hard surface far away from any housing. New decorative tree planting will help to filter noise and screen the new features. The open space is of a neighbourhood scale and most users will be accessing the site on foot. Occassional users arriving by car will be able to park on Stratford Road.

Allotments Cash Handling Safeguarding Measures

We asked:
see below.
You said:
see below.
We did:
The Guidance Note is sent to all Association Secretaries to be used for future banking. Next Steps - To ensure that training is given within our Training Workshops for Allotment Associations on the best practise for the collecting rent on our behalf.